We at EDS–Soft want all our customers to be satisfied with our software and services. To guarantee it, we provide the evaluation versions of our software free of charge. Our specialists provide free technical support during the entire evaluation period. However, if you find out that our product does not suit your requirements after you make an order and buy the license, we may return the money paid for the order.

Payment offered by EDS–Soft is refunded without additional questions if the refund request is submitted within 30 days starting from the date of processing the order by the processing company the order was made via. After this period refund requests are considered individually.

If there is a violation of the license agreement, customers who violate it lose their license and their right to a refund for placed software orders.

If the order was paid with a credit or debit card, the full sum is refunded with the deduction of the delivery cost (in case a physical object has been delivered). We will refund the delivery cost in case the refund was made due to our fault (double or incorrect order processing). In case of a money transfer or check payment, EDS–Soft will withdraw the cost of the refund operation from the refunded sum.

—	Fill out, print, sign and send us the Refund Agreement. The Agreement must be sent by either mail or fax. We do not accept scanned images and E–mail messages because we need the hardcopy of the Refund Agreement for accountancy purposes.
—	Fill out and send us the Refund Request web form. If an error occurs while you are sending the Application, please send us the information by E–mail.

The refund application date is considered as the earliest date of the abovementioned documents. The money will be refunded when we receive both documents: Refund Application and Refund Agreement.

Refund Agreement should be sent to:

EDS–Soft
2nd Floor, 145-157 St John Street
London, EC1V 4PY
United Kingdom

This policy is an inherent part of the agreement made between you and EDS–Soft at the moment when you buy a license for a software product from EDS–Soft.

This policy may be subject to alteration at any time without prior notification. Alterations affect only the orders placed after the alterations are made to the policy. All orders placed prior to or on the day of alterations in this policy are regulated according to the terms and conditions being in effect at the time of purchase.