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Antenna array Complex directional antenna consists of separate near-omnidirectional antennas (radiating elements) positioned in the space and driven by high-frequency … (from 'Glossary' of our website) |
Support PolicySupport is provided through the EDSSoft website and includes a knowledge base, online documentation, articles, manuals, training courses, a help desk and an online forum. There are two levels of individual technical support available: basic and standard. Details about technical support Basic technical support helps to solve the main technical problems emerging during the product trial period. This support is available for free via the Helpdesk.
Standard technical support is available to customers who have purchased a license for a product and it is also provided free of charge. This support helps to solve problems related to the installation of the program, its activation and use. Standard technical support is available via the Helpdesk during the time specified in the product license. This level of support includes:
How to get quick and effective support To start using the technical support service, please provide us with the confirmation of your right to it (it is not required for the basic support level). You can confirm your right by specifying your license number in your account using the Personal Section. If you have no information about your license yet, please include your Order ID in your request.
All requests are reviewed within 24 hours. Please be patient: EDSSoft developers are working on the solution of your problem. Note that requests for the higher level support have priority over other requests. In order to get adequate and prompt reply, please give a detailed description of your situation. A plain statement that “it does not work” gives us very little information. To get quick and effective support, specify:
Software updates Getting new versions and updates for EDSSoft products is not included in support and is not covered by this policy.
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Latest Publications GuidesArray Coaxial 0.1.2 GuidesArray Coaxial™ is used by engineers for projecting and exploring the characteristics of two-dimensional periodic phased antenna arrays for coaxial waveguides. Latest News |
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